Privacy policy and data handling

1. Data controller

The controller is NetPoint / Antenas de Jalisco (Mexico), NetPoint Antennas brand (netpointantennas.com). For privacy matters email NetPoint support (published on the site).

2. Data we collect

• Customer account: first name, last name, email, phone, company, country and postal code; optionally address, city and state or region. We do not ask for a tax ID or a website.
• Lead forms (contact, quote, distributor, etc.): form fields, source URL, UTM, IP and user-agent (abuse prevention).
• Account tickets (support, RMA, pre-sales): request content and updates staff mark as client-visible.
• Authentication: account session via session cookies managed by NetPoint infrastructure.
• Analytics (consent only): Google Analytics 4 (technical identifiers / page usage).
• Necessary cookies: locale preference and cookie-consent preference.

3. Purposes

• Provide and administer the customer account and /cuenta panel.
• Respond to leads, quotes and tickets; contact you by email or WhatsApp if you provided them.
• Improve the site and measure performance (analytics only if you accept analytics cookies).
• Security, abuse prevention (optional Turnstile, rate limits) and legal compliance.

4. Legal bases (EU / GDPR)

Depending on the case: contract performance or pre-contractual steps (account, quote, support); legitimate interest (site security, non-invasive operations); consent (analytics cookies / GA4); and legal obligation when applicable.

5. US residents (California CCPA/CPRA)

• Categories: identifiers, commercial/professional information you submit in forms, internet activity (if analytics with consent), and support communications.
• We do not sell personal information for money. We do not share for cross-context behavioral advertising beyond analytics you enable with consent.
• You may request to know, correct, or delete personal information, or limit use of sensitive personal information if we processed it (we do not typically collect sensitive categories).
• To exercise rights: email NetPoint support with Privacy / CCPA and your account or lead email.

6. Retention

We keep profiles and tickets while the account is active or a reasonable business relationship exists; leads as needed for sales follow-up and fraud prevention; technical logs for a limited time. You may request deletion subject to legal holds or claim defense.

7. Processors and transfers

• Cloud authentication and database provider (profiles, leads, tickets, CMS).
• Application hosting: Hostinger (Node.js).
• Transactional email: Resend and/or SMTP (e.g. Hostinger) for staff alerts and user emails.
• Google Analytics 4: only if you accept analytics cookies.
• International transfers may occur; we use reasonable safeguards and industry-standard security measures.

8. Cookies

Necessary cookies (locale, session, consent preference) always on. Analytics (GA4) only after acceptance. You can change your mind by clearing the consent cookie/localStorage key (np.cookie.consent) and reloading.

9. EU rights

Access, rectification, erasure, objection, restriction, portability, and withdrawal of consent (without affecting prior processing). You may also lodge a complaint with your data protection authority.

10. Children

The site and customer account are not directed at children under 16. We do not knowingly collect children's data.

11. Changes

We may update this policy. The Last updated date shows the current version. Material changes will appear on this page.